Shipping Policy – Boaklux

Delivery And Shipping

Handling time

Once your payment completed, we will prepare and process your order in 1-3 working days.

After that, your order will be sent to you using Pos Malaysia’s standard mail from my warehouse. We only provide standard mail as shipping method.

Tracking number will be provided to your email.

Track your order after 24 hours of shipment.

Estimated delivery time

You will received your order within 6-15 days depending on your location and shipping traffic.

Shipping price

All product on my store is free shipping worldwide.

Warehouse location

Address: LOT G33A, 5, Jalan Warisan Sentral 3, Kota Warisan, KIP SENTRAL, kipmall kota warisan 43900 Sepang, Selangor, Malaysia

Shipping Policy Terms And Conditions

Valid Address:

We only accepts a valid address. Our system does not accept address containing P.O Boxes, Fleet office(FRO), or Military Post Office

Tracking number:

Please track your order by tracking id, which we have provided to your email. Contact us if you cannot find it.

Twice attempt of delivery:

If there is no receiver at the postal address to receive the parcel, the courier company will visit again. If the second attempt fails, it’s the customer’s responsibility to pick the parcel

If the customer does not receive or cancel the parcel, we will take back our product from the courier service, and in this case, our company is not responsible for your loss.

Service only during working days:

Saturday and Sunday are the off days. Only working days, i.e., Monday to Friday, are calculated in delivery days.

Weekend strategy:

Place your order anytime, but the process will be started during weekdays. If you have placed your order on Saturday and Sunday, we will start processing it on the next working day, i.e., Monday.

Delay due to heavy weather:

Sometimes it’s hard to deliver in time due to bad weather. We will be very sorry for your inconvenience in such abnormalities and expect you to show some patience and cooperate with us.

Contact Courier Service:

If you did not receive your parcel. Please contact the courier service as they are having a database of shipping products.

In case you don’t have the tracking id of your parcel, CONTACT US with order details. The order number and shipping address is a must need to locate your parcel.

For more info contact us at:

Email: sales.boaklux@gmail.com
Phone: +6 014-764 2287
Address: LOT G33A, 5, Jalan Warisan Sentral 3, Kota Warisan, KIP SENTRAL, kipmall kota warisan 43900 Sepang, Selangor, Malaysia

Operating Hours (+8 GMT):

Mon – Sat
8.00am – 9.00pm

Sunday
8.00am – 3.00pm